Refund policy

We take great care in packing each order to ensure your plants arrive safe and healthy. While we do our best to prevent any issues, delays or damage during shipping can occasionally occur.

When Your Order Arrives:

1. Check Your Delivery:
As soon as you receive your package, please review its contents and compare them with your order confirmation to ensure everything is accurate.

2. Notify Us Quickly:
If you notice any damage or discrepancies, reach out to our customer support team right away—either by phone at 0433726350 or via the contact form on our website. It's important to report any issues within 48 hours of receiving your delivery.

3. Help Us Help You:
To resolve the matter swiftly, please include your name, shipping address, order number (if available), and clear photos of the affected plants. This information helps us assess the situation and respond appropriately.

What We Can Do:

If items are missing, incorrect, or arrived damaged, we’ll either send replacements (if available) or offer a refund for the affected plants.
If a plant turns out to be a different variety once it blooms, let us know as soon as the flowers appear. We’ll follow the same process to make things right.
Approved refunds will be credited back to your original payment method. Please allow a few business days for the refund to appear in your account.

Please Keep in Mind:

Issues reported after the 48-hour window may not be eligible for compensation.
Messages sent via social media are not considered official communication—we recommend contacting our customer service team directly for the fastest response.
We are unable to offer refunds or exchanges for change-of-mind purchases or incorrect orders placed by the customer.

Thank you for your understanding and support. Your satisfaction means a lot to us