Shipping & Returns

Notice to all customers: We are now sending our plants out bare rooted and charging a flat rate for shipping. If you would like your plants sent in pots please email admin@succulentsonline.com.au directly for a quote.

Choosing your shipping method: 
At checkout, the default will be to pick-up your order. If you need it posted to you please select the flate rate option. An outline of both options below.

Pick-up
Live near, or visiting the Sunshine Coast? You are welcome to pick-up your order. We are at 574 Mountain View Road, Maleny. 4552 Qld. Australia. Please confirm collection time by phoning 0408 245 766.

Flat rate postage
We charge a flat rate of $13.50. Plants will be sent via Australia Post and will be bare-rooted. We take every care to ensure your plants arrive safe and in excellent condition. If you would rather your plants sent in pots, please contact us and we will see what we can do, it will most-likely attract a higher shipping charge because of the extra weight of the soil.

Terms and Conditions — Please choose your items carefully as we do not refund for change of mind. Delivery time varies, approximate times are:
QLD: 1-2 days, NSW: 1-3 days, VIC: 2-3 days, SA: 2-4 days We aim to ship on Monday and Tuesday mornings. This is to avoid your precious succulents sitting in transit over the weekend.

Please note, due to strict Quarantine laws, sorry but we cannot ship to Western Australia or Tasmania.  At this time we cannot deliver to the Northern Territory

Returns policy

Not what you were expecting? Contact us to discuss how we can resolve the issue.